CK
Camila K
1 reviews | Active since Nov 2011
31 May 2017, 13:04
CANCELLED UPGRADE DISASTER
<p>AFTER UPGRADING MY CONTRACT WITH MTN, I WAITED 2 WHOLE WEEKS BEFORE THE PHONE GOT DELIVERED, I DID NOT SIGN WHEN RTT THE COURIER COMPANY DELIVERED, ERIC THE DELIVERY GUY ADVISED THAT IT IS FINE THAT I DO NOT ACCEPT THE PACKAGE AS LONG AS I NOTIFIED MTN, WHICH I DID ON THE 26TH OF MAY 2017.</p> <p> </p> <p>TO DATE MY UPGRADE HAS NOT BEEN CANCELLED.</p> <p> </p> <p>IF I AM BILLED FOR THE 1ST OF JUNE I WILL TAKE LEGAL ACTION AGAINST MTN AS THE CALL CENTRE AGEN SAID THE WAREHOUSE HAS NOT RECEIVED THE PHONE AS YET.</p> <p> </p> <p>YOU ARE SO QUICK TO UPGRADE BUT WHEN I CANCEL IT TAKES FOREVER!!!!!</p> <p> </p> <p>I AM SICK OF HAVING TO CALL IN TO GET A RESPONSE AS YOU HAVE MISSED YOUR TURNAROUND TIME OF 48 HOURS.</p> <p> </p> <p>YOUR SERVICE SUCKS AND I AM SO GLAD I WILL NOT BE DOING BUSINESS WITH YOU ANY LONGER!!!!!</p>
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MTN South Africa's replyOfficial
02 Jun 2017, 18:07Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
MTN South Africa's reply02 Jun 2017, 18:07
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,