1 reviews | Active since May 2016

25 May 2016, 14:17

Cancelled upgrade and contract still to be billed!!

<p>I phoned 808 to ask about upgrade - next day i phoned to cancell the upgrade , to be told that the contract can be cancelled in full the next month only. So in march i phoned to cancell, just to get billed anyhow. Middle of may after days of strugling to get through on mtn's pathetic customer service lines and not to get cut off - i again had to go through the process as it was still not cancelled!! Eventually i got a confirmation email that its been cancelled. JUST TO GET BILLED AGAIN THIS MONTH!! Been sitting with useless operators on the phone most of the day just to het transfered back and front and eventually had to phone a not free customer line - because according to them i upgraded in march?? Omy word !! I cant do this anymore ! I cant and wont pay a fee and a xtra amount of 700 rand for a ohone i cancellled of my name !</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 May 2016, 20:25
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that your query has been escalated to the relevant functional unit for resolution.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***