BD
Bongekile D
1 reviews | Active since Mar 2010
01 Jun 2015, 11:35
cancelled the contract but still deducting
I have cancell my cellphone contract but MTN is still deducting from my account
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Replies (1)
MTN South Africa's replyOfficial
04 Jun 2015, 10:28Hello bongi10,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number was migrated to Prepaid on the 27 of April and your invoice date was the 1st of every month. Meaning, from 1 Feb to the 1st of March we bill you at the end of April. From 1st of April to 1st of May we bill you at the end of June and so forth.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number was migrated to Prepaid on the 27 of April and your invoice date was the 1st of every month. Meaning, from 1 Feb to the 1st of March we bill you at the end of April. From 1st of April to 1st of May we bill you at the end of June and so forth.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
REQ:***
MTN South Africa's reply04 Jun 2015, 10:28
Official
Hello bongi10,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number was migrated to Prepaid on the 27 of April and your invoice date was the 1st of every month. Meaning, from 1 Feb to the 1st of March we bill you at the end of April. From 1st of April to 1st of May we bill you at the end of June and so forth.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your number was migrated to Prepaid on the 27 of April and your invoice date was the 1st of every month. Meaning, from 1 Feb to the 1st of March we bill you at the end of April. From 1st of April to 1st of May we bill you at the end of June and so forth.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
REQ:***