GV
Gugulethu V
1 reviews | Active since Jan 2016
26 Jan 2016, 14:29
cancelled the contract and now it was renewed
I cancel the contract in DEC and I have realised that my contract was renewed for S6 tht I don't even own ... this is pathetic I've never signed contract nor renew on 22/01/2015.. How can I cancel then renew ..I spoke to agents to cancel non of them did my request ... I want this reversed with immediately
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Replies (1)
MTN South Africa's replyOfficial
26 Jan 2016, 16:21Hello amolang01,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the Certified Copy of your ID book and an Affidavit so we can forward to our ***** department for investigations. If it is found that you were a victim of ***** then the upgrade will be cancelled.
Kindly send the required documents to our Customer Care on email: *** or contact us by dialling 808 from your MTN line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the Certified Copy of your ID book and an Affidavit so we can forward to our ***** department for investigations. If it is found that you were a victim of ***** then the upgrade will be cancelled.
Kindly send the required documents to our Customer Care on email: *** or contact us by dialling 808 from your MTN line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply26 Jan 2016, 16:21
Official
Hello amolang01,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the Certified Copy of your ID book and an Affidavit so we can forward to our ***** department for investigations. If it is found that you were a victim of ***** then the upgrade will be cancelled.
Kindly send the required documents to our Customer Care on email: *** or contact us by dialling 808 from your MTN line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the Certified Copy of your ID book and an Affidavit so we can forward to our ***** department for investigations. If it is found that you were a victim of ***** then the upgrade will be cancelled.
Kindly send the required documents to our Customer Care on email: *** or contact us by dialling 808 from your MTN line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***