Cancelled simcards but unable to assist

On the 15th of September 2015 I went to MTN vaalmall and gave in a letter to Anna stating that I am cancelling my tablets' sim cards together with a copy of my ID. They said it will take 5 working days and then it will be cancelled.<br> <br> I phoned on the 22nd of September Sasolburg branch and spoke to Lerato to follow up if it has been cancelled but Lerato told me that is has not been cancelled as vaalmall never faxed the papers.<br> <br> I went to MTN vaalmall again today but they said they are to busy to assist me. The debit order also went off this month, as I already cancelled the simcards