SS
Savatori S
1 reviews | Active since Dec 2011
09 Jun 2015, 08:50
Cancelled Service still active1
I went MTN Westgate Mall to cancel my bolt on data bundle last month but it was still loaded. The consultant who assisted me sent the relevant division and urgent mail requesting the cancellation.I've unsuccessfully tried the call center since beginning last month to cancel with no success.<br> I refuse to pay because they were duly informed to cancel!
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Replies (1)
MTN South Africa's replyOfficial
11 Jun 2015, 09:26Hello savatori,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle has already been removed on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle has already been removed on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply11 Jun 2015, 09:26
Official
Hello savatori,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle has already been removed on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the data bundle has already been removed on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***