LE
Lee-Anne Eastwood
1 reviews | Active since Jul 2011
20 May 2015, 16:30
Cancelled service No Call Centre
Today my contract was suspended without any notice. My debit orders are up to date so there is no reason it should be suspended. I drove all the way to the service centre and it was closed even though it was supposed to be open. So how is it MTN has the staff to suspend my contract but not to man their call centre???? This is a line used for business and this will have a direct impact on my turnover. Cell C's contract purchase programme may have a new customer tomorrow! Unacceptable!
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Replies (1)
MTN South Africa's replyOfficial
26 May 2015, 15:14Hello lee east,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Our records indicate that the matter has been resolved.Please feel free to contact us should you require any further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Our records indicate that the matter has been resolved.Please feel free to contact us should you require any further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply26 May 2015, 15:14
Official
Hello lee east,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Our records indicate that the matter has been resolved.Please feel free to contact us should you require any further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Our records indicate that the matter has been resolved.Please feel free to contact us should you require any further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind regards,
Charles.
REQ:***.