GS
Gerrit S
1 reviews | Active since Apr 2017
03 Apr 2017, 12:50
Cancelled Roaming without warning
<p>I am currently overseas, but use my MTN simcard for online banking (OTP's etc) I dont make international calls from this number while I travel, but really need it for these things. MTN cancelled my roaming without warning and have thus left me unable to do a number of important tasks while I am away on business. I have tried to contact them a number of times with no luck. I will have to find a new network as soon as I get back to South Africa. Very disappointing after being with MTN for more than 15 years.</p>
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
03 Apr 2017, 15:19Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that cell number *** is on prepaid.
The international roaming service is active by default on all top-up contracts and prepaid sim cards. The service cannot be removed on the prepaid side.
Please do a manual search on the device. We have escalated the complaint to the 173 department for further assistance
If you want to use the Internet while roaming make sure that the country you are visiting has an MTN Roaming partner with data services. Latest information is available on www.mtn.co.za/travel/ Roaming Partners.
Kind Regards,
Alice van der Merwe
Reference Number: ***2
Best regards,
MTN South Africa's reply03 Apr 2017, 15:19
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that cell number *** is on prepaid.
The international roaming service is active by default on all top-up contracts and prepaid sim cards. The service cannot be removed on the prepaid side.
Please do a manual search on the device. We have escalated the complaint to the 173 department for further assistance
If you want to use the Internet while roaming make sure that the country you are visiting has an MTN Roaming partner with data services. Latest information is available on www.mtn.co.za/travel/ Roaming Partners.
Kind Regards,
Alice van der Merwe
Reference Number: ***2
Best regards,
MTN South Africa's replyOfficial
03 Apr 2017, 16:01We pick up that the 173 department has assisted you, the number has been deactivated from the network due to no calls made in the 90 days.
Please assist with reactivating number with sim *** as sub is roaming in the UK. Sub has not made calls for more than 90 days due to roaming:
The number has been activated again, the sub can arrange to load airtime doing a victual top-up from the MTN portal or through a bank in order to keep the MSISDN active whilst roaming .
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply03 Apr 2017, 16:01
Official
We pick up that the 173 department has assisted you, the number has been deactivated from the network due to no calls made in the 90 days.
Please assist with reactivating number with sim *** as sub is roaming in the UK. Sub has not made calls for more than 90 days due to roaming:
The number has been activated again, the sub can arrange to load airtime doing a victual top-up from the MTN portal or through a bank in order to keep the MSISDN active whilst roaming .
Kind Regards,
Alice van der Merwe
Best regards,
GS
Gerrit S's updateReviewer Update
04 Apr 2017, 09:43Thank you Alice. Yes. I see the roaming has been reactivated. I don't make calls from my MTN number while abroad, but I need it to recieve banking OTP's etc.
The issue is that now, for some reason I am still not getting any sms's. I have loaded credit onto the number and called the MTN customer service multiple times. I don't get any response. I desperately need this issue resolved.
Please advise
GS
Gerrit S's update04 Apr 2017, 09:43
Reviewer Update
Thank you Alice. Yes. I see the roaming has been reactivated. I don't make calls from my MTN number while abroad, but I need it to recieve banking OTP's etc.
The issue is that now, for some reason I am still not getting any sms's. I have loaded credit onto the number and called the MTN customer service multiple times. I don't get any response. I desperately need this issue resolved.
Please advise