Cancelled Roaming after specific instruction not to

I recently upgraded BOTH my contract phones and gave the sales lady at MTN Irene mall specific instructions not to change any setting with regards to my Roaming Services or Credit limits as I do travel abroad quite often and use the roaming services a lot. Needless to say, I'm now in a foreign country and are not able to make or receive any phone calls nor send or receive any messages because MTN just went ahead and cancelled my roaming after I specifically requested not to.

Every time there is a issue when I upgrade! They either change my limits as it suits them, or deactivate my roaming and every time it is such a struggle to get it resolved. I'm now in a foreign country and my business is directly affected. Only way I can communicate is through e-mail with very pour internet connection as I am up in Africa.

I have sent a request to customer care / support and only a day later received a reply, Ref. No. # ********** 8, provided the required info and a day later no reply. Needless to say I've been without a functioning phone for 4 days now and I can contact client and family and by business is taking a direct hit.

I really don't know why I am still using MTN as a service provider. The moment I get back to S.A I will definitely take this up with my legal council an cancel both contracts and make sure I get refunded for all the costs I've incurred due to their stuff up. I will specifically also take this up with MTN Irene as this is where I did the renewal of my contract / upgrade.

Thanks MTN for yet again another bad experience and not caring about one of your long standing clients.

Christo Prinsloo