1 reviews | Active since Jul 2015
Cancelled our WIFI contract because auditors came
We received a message saying that our WIFI contract has been approved and we can come and collect the router and sim. When I collected on Thursday, the guy was not in the mood to help me. At one stage he disappeared to the back room for 10 min without informing me what is happening. When he came back the system was hanging and he could not do anything. After 20 minutes he found my husband on the system. Upon investigation he stated that they cancelled our contract because the auditors came in and they will have a bad rating if there is any open queries. I don't understand how that is my problem! They only upload the request again once you come in to collect it. Then you have to wait 48h again before you can come and collect it for a second time again. This is unacceptable. He said that that is just the way it is and he cannot do anything about it - he could not care less. Customer service is clearly not a priority!
Thank you for your post.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***