1 reviews | Active since Feb 2012
Cancelled my contract but still getting billed!
<p>I cancelled my mtn contract last year sometime when it finished run its 24month period. I stopped getting billed then after a while I started getting billed again. I called them, got the reference number and was told that its cancelled, no talk about refunding me. after a month i realised its still not cancelled, I called again and this time same story. now I called last month and was told its cancelled, I check my bank statement and I got billed again. ***? and if you forget your reference number then its like your fault. I'm getting charged for something I don't have and use. that's called *****ing, yourl are *****ing from me every month and yourl making it seem like its my fault. </p>
Good Day abubakr
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier please be advised that cell number 071*****15 is currently in arrears and needs to be brought up to date before any cancellation or prepaid migration can be actioned. I have emailed to you the Banking Details as requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day abubakr
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier please be advised that cell number 071*****15 is currently in arrears and needs to be brought up to date before any cancellation or prepaid migration can be actioned. I have emailed to you the Banking Details as requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Zukiswa
The contract is not in arrears. my wife responded to the email and still has no reply. there was mention that there needs to be a payment to port the number from contrat to prepaid, the thing is i dont even one the number. i want the billing to stop. i am still getting billed, and got billed again this month. mtn is only asking for more after *****ing months of R115 to an unsuspecting customer and i get bank charges of 150 everytime the debit doesnt go through as that bank account is not in use. mtn is not talking about compensation only asking for more money. i, the customer, must keep incurring costs for something i dont want or dont use and cancelled.
Good Day Zukiswa
The contract is not in arrears. my wife responded to the email and still has no reply. there was mention that there needs to be a payment to port the number from contrat to prepaid, the thing is i dont even one the number. i want the billing to stop. i am still getting billed, and got billed again this month. mtn is only asking for more after *****ing months of R115 to an unsuspecting customer and i get bank charges of 150 everytime the debit doesnt go through as that bank account is not in use. mtn is not talking about compensation only asking for more money. i, the customer, must keep incurring costs for something i dont want or dont use and cancelled.