EL
Eugene L

1 reviews | Active since May 2011

01 Jul 2015, 11:22

cancelled my contract and still billed

In December 2014 I Immigrated out of South Africa. All my accounts with MTN had reached maturity according to MTN. I closed all but one immediately. I requested the last Data Contract to closed as of End of December, Latest End January. End January a debit order went off still, no account received. Emailed Customer services and They responded that my enquiry will be attended to. End of Feb another Debit order. I Send another email. End of March, End of April. In May I place a one month Block on the debit order. So Yesterday I finally get a mail from MTN that my accounts have been closed. This morning a debit order goes off from MTN for May and June! ***. 6 months additional billing after cancellation was requested after maturity of account? This is not acceptable!

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Jul 2015, 17:23
Official
Hello eugenelaw,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***