1 reviews | Active since May 2016
cancelled my contract
<p>Hi I cancelled my contract with mtn late last year as I did not need it anymore and my account was up to date but I just recently received a call from debt collectors claimed that I'm still due an amount of R600 with mtn even though when I cancelled my contract the account was up to date this very frustrating as it's is affecting my name on itc </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the account notes you have called the 808 call center, 2-9-2015 to cancel the contract. The contract has been cancelled the in September 2015 and the number converted to prepaid in the same month. The last invoice generated to the account was for August 2015. The debit order for July and August has returned unpaid. R314.00 + R314.00 +R11.40 fee (unpaid debit orders) x 3=R662.20. The system bill the account in arrears.
Please note that you are liable for the outstanding balance, please make payment to clear the account.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the account notes you have called the 808 call center, 2-9-2015 to cancel the contract. The contract has been cancelled the in September 2015 and the number converted to prepaid in the same month. The last invoice generated to the account was for August 2015. The debit order for July and August has returned unpaid. R314.00 + R314.00 +R11.40 fee (unpaid debit orders) x 3=R662.20. The system bill the account in arrears.
Please note that you are liable for the outstanding balance, please make payment to clear the account.
Kind Regards,
Alice van der Merwe
REQ:***