CANCELLED MULTIPLE TIME BUT STILL TAKING MY MONEY
I have cancelled my contract multiple times, transferred it to another network. And even tried to cancel the debit order directly. When I call mtn they ask for my number as an account reference and it says it cant find the number i input. BUT still every month for the last 5 months the debit order goes off and takes my money. YOU are *****ing peoples money. This is why I moved to another provider. Service is pathetic
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MTN South Africa's replyOfficial
04 Dec 2015, 09:59Hello LlamaBoy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the contract has been cancelled. A request for the late cancellation has been logged with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the contract has been cancelled. A request for the late cancellation has been logged with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 Dec 2015, 09:59
Official
Hello LlamaBoy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the contract has been cancelled. A request for the late cancellation has been logged with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the contract has been cancelled. A request for the late cancellation has been logged with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***