CANCELLED MTN CONTRACT MONTHS AGO AND OUT OF THE BLUE HANDED ME OVER TO LEGAL DEPARTMENT OF WHICH I PAID IN FULL

My MTN contract expired 28 February 2020. I did not wish to renew the contract and queried with MTN beforehand what they require from me should I want to cancel the contract and they told me just to phone them on the 28th February 2020. Of which I did and requested that I keep my number on pay as you go from onwards. All was changed and I saw on my app I am now on MTN Bonanza prepaid APP. Then on 8 July 202o I received the following SMS "Mrs Rene Minnie your Mtn sp acc bal R759.92 has been handed over to VVM. Reply to this sms urgently to make an arrangement or call:***, *** ". I had no idea what this was coming from and because I had no airtime had to call from my friends phone and after eplaining VVM Attorneys just keep on saying I must have written proof that I cancelled the MTN contract and the more I tell them I want a statement from MTN so I can see what I am being charged for the more they tell me to give written proof. Trying to contact MTN to speak to a MTN Champion is also a never ending case as you just keep on listening to the recorded menus and should you have an option to speak to the MTN Champion line are just completely silent and you hold on for ever and a day... So I then sent an email to MTN customer care explaining to them and requested a statement from them. Their reply was as follows: "Thank you for submitting your query through this medium of correspondence.

Please note that this is an automated response. If not already done, kindly provide us with your ID number, cell number and/or MTN account number to ensure a speedy resolution.

Your reference number for this query is ***. Please keep the reference number so we can assist with tracking your query. We will respond to your query within 24-48 hours (working days)." Of which I had no further response. I followed up the matter again on email to MTN wanting an update and then they responded with this message: "Yello Thank you for the email. Kindly note the settlement balance is R 681.54. You can pay at MTN store or at Absa Bank MTN Banking details are: ......."

I was so furious at this point and I tried calling VVM Attorneys again and got through to another person, eplaining everything who told me to go to the Police Station and make an affidavit and send it to them.... I said to him I cannot as I do not have transport and now I must sort out MTN's sh@tt out because they f...up? I am not one for swearing but really this has now turned into such a stage that my blood is starting to boil.... Wisdom from VVM than asked for my email address and said he will then get my statement and email to me.. That was Monday 13th July 2020... Now I am still waiting....or should I send another email to MTN and see what amount they now saying I owe them? I could all have been so much easier if you could just with one phone call speak to a MTN Champion, and they would very friendly just send me my statement and all would be happy at the end... But between MTN and VVM Legal the matter is just going nowhere as nobody seems what they are doing.... Very very poor rating will not recommend anybody to them after I had my contract with them for 15 years....