1 reviews | Active since May 2016
Cancelled Insurance but still paying
<p>Good Day</p> <p>I canncelled my insurance with MTN, I got the email confirmation, but when I get my next invoice , they are still charging for insurance. They give you a number to call *** )but that number is always engaged. Send them emails and they never reply. If they do not remove my insurance and sort out my bill, I will take legal action. My cellphone number is ***.</p> <p> </p> <p>Thanks</p> <p>Shakil Sookai</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***