KvC
Kelly-Anne van Coller
1 reviews | Active since Oct 2015
05 Oct 2015, 14:54
Cancelled devices still being deducted
Device was paid up May 2014. They kept on billing me for another year. May 2015 I called in, they refunded me over R5000, now 4 months later it is still being deducted from my account after they confirmed everything was cancelled in May 2015 when I received the refund. The person I just spoke to is telling me know that there is an amount outstanding on the number which are going off via debit order and also the number that should've been cancelled last year May already. The amount owing to me to date is R2819.8 (June to September). Absolutely fed up with this pathetic service and incompitant people!
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MTN South Africa's replyOfficial
05 Oct 2015, 21:46Hello Kelly08,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
kindly note a query has been logged REQ:*** for the credit to be passed and as well for the contract to be terminated.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
kindly note a query has been logged REQ:*** for the credit to be passed and as well for the contract to be terminated.
warm regards
mike
MTN South Africa's reply05 Oct 2015, 21:46
Official
Hello Kelly08,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
kindly note a query has been logged REQ:*** for the credit to be passed and as well for the contract to be terminated.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
kindly note a query has been logged REQ:*** for the credit to be passed and as well for the contract to be terminated.
warm regards
mike