1 reviews | Active since Feb 2015
Cancelled Debit order still running!!!
HI,<br> <br> I am extremely Irritated as I have instructed MTN to cancel my Data contract on my account( N***), and low and behold if someone answers the telephone on your customer care line. I also e-mailed customer care, but received no response....<br> <br> Two months ago I was instructed that the last debit would be at the end of August and now you guys have taken again in September an amount of R405.72.<br> <br> The Reference I have received on that call was # ***<br> I was assured that this was sorted out.<br> <br> This is basically theft as I have clearly not given you authorisation to deduct again!<br> <br> Either you reverse the debit within the next 24-48 hrs or I will instruct my bank to, and I will take this further.<br> <br> Please contact me as soon as possible to remediate this, I in the meantime am liaising with my bank to see what my options are.
Good day Mr Nick Karp,
Thank you for your post.
N***
***.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please be advised as per our system the contract only expires 2016-01-25.
On the 25-11-2015 you can send the email to me to request from the cancellation department to set up the termination request on the 25-1-2015. I will give you the reference number once this has been set up.
On the 26-1-2016 you can then follow up with me if the system pulled the request through.
Kind Regards,
Alice van der Merwe
***
Good day Mr Nick Karp,
Thank you for your post.
N***
***.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please be advised as per our system the contract only expires 2016-01-25.
On the 25-11-2015 you can send the email to me to request from the cancellation department to set up the termination request on the 25-1-2015. I will give you the reference number once this has been set up.
On the 26-1-2016 you can then follow up with me if the system pulled the request through.
Kind Regards,
Alice van der Merwe
***