sS
sarika S
1 reviews | Active since Mar 2011
02 Jul 2015, 08:26
cancelled contract without my knowledge
I was shocked to notice that when I tried to make a call yesterday - it said insufficient airtime - yet I have been on contract with MTN for so many years. Tried calling both the contract & pre-paid call centres but u are unable to speak to the call -centre agent - shocking that there is no option to select on the contract side to speak to an agent & on the pre-paid side - the call cuts off as soon as u select the \speak to agent"option. Ridiculous"
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MTN South Africa's replyOfficial
23 Jul 2015, 09:29Hello sari,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we were experiencing some disruptions in certain areas, however the matter is receiving priority attention.
We would like to assure you that we are actively working to improve our service levels. Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we were experiencing some disruptions in certain areas, however the matter is receiving priority attention.
We would like to assure you that we are actively working to improve our service levels. Thank you for your continued support.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 09:29
Official
Hello sari,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we were experiencing some disruptions in certain areas, however the matter is receiving priority attention.
We would like to assure you that we are actively working to improve our service levels. Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we were experiencing some disruptions in certain areas, however the matter is receiving priority attention.
We would like to assure you that we are actively working to improve our service levels. Thank you for your continued support.
Kind regards
Letumile
REQ:***
Best regards,