WM
Waseem M
1 reviews | Active since Dec 2011
26 Feb 2015, 09:55
CANCELLED CONTRACT STILL OPEN AND BEING BILLED
Hi <br> <br> To whom this may concern<br> <br> i have requested MTN to cancel my contract on the 20/01/2015.<br> <br> MTN call ***.<br> <br> However my account has been debited for the airtime/data bundle as though it was still on contract on the 26/02/2015<br> <br> I am really sick and tired of MTN and their billing issues.<br> Last year i had 3 contracts on MTN of which 2 i have requested contract terminations and my last one ending in a few months.<br> <br> I will not take out another MTN contract ever!!!!<br> <br> Please do respond as i want my money back- THANK YOU<br> <br> <br>
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MTN South Africa's replyOfficial
28 Feb 2015, 09:23Hello WASEEMMAH2632,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply28 Feb 2015, 09:23
Official
Hello WASEEMMAH2632,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***