SA
SHEILA A
1 reviews | Active since Jan 2013
02 Mar 2016, 09:35
CANCELLED CONTRACT STILL BEING CHARGED FOR
I HAD A CONTRACT WITH MTN, WHICH EXPIRED IN JANUARY 2016 AND AFTER 3 TELEPHONE CALLS IN 2015 TO CANCEL THIS CONTRACT AND GETTING CONFIRMATION ON ALL THREE OCCASIONS I AM STILL BEING CHARGED A MONTHLY DEBIT OF R79.<br> ON CALLING THEM THIS MORNING I GET TOLD THAT MY CONTRACT ONLY EXPIRES IN JULY 2016.<br> WHY???? HOW COME????? WHY THEN WAS I TOLD ALL IS SORTED FOR END OF JANUARY 2016.<br> MY ACCOUNT NUMBER A***<br> MTN NUMBER CANCELLED ***
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MTN South Africa's replyOfficial
02 Mar 2016, 21:27Hello sheilaalexander,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that there are prepaid migration requests that were made in December but those were declined because the term date for your number is 2016-01-10. Prepaid migration can only be requested after the term date and there is no record of the request after 2016-01-10, it is only when you intend to cancel the number that you have to give a 30 days' notice.
We have requested the relevant functional unit to assist with the prepaid migration.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that there are prepaid migration requests that were made in December but those were declined because the term date for your number is 2016-01-10. Prepaid migration can only be requested after the term date and there is no record of the request after 2016-01-10, it is only when you intend to cancel the number that you have to give a 30 days' notice.
We have requested the relevant functional unit to assist with the prepaid migration.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply02 Mar 2016, 21:27
Official
Hello sheilaalexander,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that there are prepaid migration requests that were made in December but those were declined because the term date for your number is 2016-01-10. Prepaid migration can only be requested after the term date and there is no record of the request after 2016-01-10, it is only when you intend to cancel the number that you have to give a 30 days' notice.
We have requested the relevant functional unit to assist with the prepaid migration.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that there are prepaid migration requests that were made in December but those were declined because the term date for your number is 2016-01-10. Prepaid migration can only be requested after the term date and there is no record of the request after 2016-01-10, it is only when you intend to cancel the number that you have to give a 30 days' notice.
We have requested the relevant functional unit to assist with the prepaid migration.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***