1 reviews | Active since Oct 2015
Cancelled contract still being billed!
I logged a complaint (one of many) via the MTN site and received the below confirmation on 25/08/2015.<br> Yello! We have received your complaint. Your reference number is MTN REQ:***.<br> <br> I cancelled this contract 3 years ago and up until today not any of my queries or complaints have been answered.<br> I still receive calls to upgrade my contract and when i inform the consultant that i had in fact cancelled my contract , they will confirm that they see this in their system and that i must contact the customer service center, which i do every time and they say they will get back to me.<br> <br> I find this type of treatment towards any customer, existing or new, extremely unprofessional and not customer friendly/focused at all.<br> <br> I do hope that via this means that i will receive some form of feedback from MTN and that they will have a solution.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike