Cancelled contract never got cancelled.

Dear MTN

I am trying to resolve a matter now for over 9 months. Resulting in MTN cutting my line now on several occasions, that in fact is unsave for anyone to be without an open line. Stating I owe them money, but in fact, they do owe me over 2K.

This all started when I got a new phone in November 2023. I needed an Android phone. Upon arriving home, I googled more info on the phone and realized it is not an Andriod phone and returned it the next day, unopened, as I received it. I canceled this. Since January I've got billed for this phone and to resolve this issue seems like a dead end, going back and forth to stop the debit order and get it sorted and get refunded. Numerous visits to the store and calls to MTN and no results. I hope we can resolve this now.

This matter is with the V&A WATERFRONT store. A big thanks to all who tried to help and keep logging tickets, but this tickets just seemed to be logged and no further action taken. I cannot think that MTN have a backlog of 9 months.

Kind Regards Miss Rabie