mP
mbali P
1 reviews | Active since Oct 2012
11 Jan 2016, 16:41
cancelled contract N***
Good day<br> <br> I visited the Mtn Cresta Branch on the 21st of Dec as this was the date I was advised I could only successfully migrate my cellphone nr to pre paid on and no date prior. I was advised by the consultant that the debit order in Dec would be my final debit order. Why am I being billed in JAN again for this account. Please confirm cancellation and advise on the debit order.
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MTN South Africa's replyOfficial
13 Jan 2016, 19:11Hello SNOTHI10,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly note the matter have been escalated to retentions for the number *** to be migrated prepaid as per you requested and as for debit order will still go off from your account because there was no request sent to our cancellations department with regards to prepaid migration.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly note the matter have been escalated to retentions for the number *** to be migrated prepaid as per you requested and as for debit order will still go off from your account because there was no request sent to our cancellations department with regards to prepaid migration.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply13 Jan 2016, 19:11
Official
Hello SNOTHI10,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly note the matter have been escalated to retentions for the number *** to be migrated prepaid as per you requested and as for debit order will still go off from your account because there was no request sent to our cancellations department with regards to prepaid migration.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly note the matter have been escalated to retentions for the number *** to be migrated prepaid as per you requested and as for debit order will still go off from your account because there was no request sent to our cancellations department with regards to prepaid migration.
warm regards
mike
REQ:***
Best regards,