QM
Qiniselani M
1 reviews | Active since Jan 2013
02 Feb 2016, 08:16
Cancelled Contract Long Ago but still being billed
My contract was coming to an end on 22 October 2015. I called around middle September to cancel as I was advised. The contract was not cancelled like I asked. It went on for another 3 months even though I was calling every month to cancel. I eventually went on Hello Peter 2 weeks ago and only then got confirmation my contract was cancelled. I was told that requests for refunds have been put through every time I call. Now I have been debited again!!! I want a refund for the last 3 months and it pointless getting it via the call center because I have been talking to them for months but nothing happens. I have been struggling to get anything sorted out fully with MTN since September last year. The service has been appalling!!!
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Replies (2)
MTN South Africa's replyOfficial
02 Feb 2016, 12:17Hello Qini1711,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line, please take note the contract has expired 22-10-2015 and the contract has been converted to prepaid on the 21-01-2016. The system billed your account in arrears. The October invoice balance has been debited 1-12-2015, the invoice for November month has been debited 2-1-2016 and the December invoice has been debited 1-2-2016. The credit will be passed for the November month subscription fee only due to the sim card used after you have called in to cancel, prepaid migration can only be done a day after the contract expired, then a full credit for the December month will be passed no usage on the sim card.
The credit will reflect and the refund will be requested this will take 5 working days from the date the credit reflect once reflect we will request the refund for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line, please take note the contract has expired 22-10-2015 and the contract has been converted to prepaid on the 21-01-2016. The system billed your account in arrears. The October invoice balance has been debited 1-12-2015, the invoice for November month has been debited 2-1-2016 and the December invoice has been debited 1-2-2016. The credit will be passed for the November month subscription fee only due to the sim card used after you have called in to cancel, prepaid migration can only be done a day after the contract expired, then a full credit for the December month will be passed no usage on the sim card.
The credit will reflect and the refund will be requested this will take 5 working days from the date the credit reflect once reflect we will request the refund for you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply02 Feb 2016, 12:17
Official
Hello Qini1711,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line, please take note the contract has expired 22-10-2015 and the contract has been converted to prepaid on the 21-01-2016. The system billed your account in arrears. The October invoice balance has been debited 1-12-2015, the invoice for November month has been debited 2-1-2016 and the December invoice has been debited 1-2-2016. The credit will be passed for the November month subscription fee only due to the sim card used after you have called in to cancel, prepaid migration can only be done a day after the contract expired, then a full credit for the December month will be passed no usage on the sim card.
The credit will reflect and the refund will be requested this will take 5 working days from the date the credit reflect once reflect we will request the refund for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line, please take note the contract has expired 22-10-2015 and the contract has been converted to prepaid on the 21-01-2016. The system billed your account in arrears. The October invoice balance has been debited 1-12-2015, the invoice for November month has been debited 2-1-2016 and the December invoice has been debited 1-2-2016. The credit will be passed for the November month subscription fee only due to the sim card used after you have called in to cancel, prepaid migration can only be done a day after the contract expired, then a full credit for the December month will be passed no usage on the sim card.
The credit will reflect and the refund will be requested this will take 5 working days from the date the credit reflect once reflect we will request the refund for you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's replyOfficial
02 Feb 2016, 12:17Hello Qini1711,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line, please take note the contract has expired 22-10-2015 and the contract has been converted to prepaid on the 21-01-2016. The system billed your account in arrears. The October invoice balance has been debited 1-12-2015, the invoice for November month has been debited 2-1-2016 and the December invoice has been debited 1-2-2016. The credit will be passed for the November month subscription fee only due to the sim card used after you have called in to cancel, prepaid migration can only be done a day after the contract expired, then a full credit for the December month will be passed no usage on the sim card.
The credit will reflect and the refund will be requested this will take 5 working days from the date the credit reflect once reflect we will request the refund for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line, please take note the contract has expired 22-10-2015 and the contract has been converted to prepaid on the 21-01-2016. The system billed your account in arrears. The October invoice balance has been debited 1-12-2015, the invoice for November month has been debited 2-1-2016 and the December invoice has been debited 1-2-2016. The credit will be passed for the November month subscription fee only due to the sim card used after you have called in to cancel, prepaid migration can only be done a day after the contract expired, then a full credit for the December month will be passed no usage on the sim card.
The credit will reflect and the refund will be requested this will take 5 working days from the date the credit reflect once reflect we will request the refund for you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply02 Feb 2016, 12:17
Official
Hello Qini1711,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line, please take note the contract has expired 22-10-2015 and the contract has been converted to prepaid on the 21-01-2016. The system billed your account in arrears. The October invoice balance has been debited 1-12-2015, the invoice for November month has been debited 2-1-2016 and the December invoice has been debited 1-2-2016. The credit will be passed for the November month subscription fee only due to the sim card used after you have called in to cancel, prepaid migration can only be done a day after the contract expired, then a full credit for the December month will be passed no usage on the sim card.
The credit will reflect and the refund will be requested this will take 5 working days from the date the credit reflect once reflect we will request the refund for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line, please take note the contract has expired 22-10-2015 and the contract has been converted to prepaid on the 21-01-2016. The system billed your account in arrears. The October invoice balance has been debited 1-12-2015, the invoice for November month has been debited 2-1-2016 and the December invoice has been debited 1-2-2016. The credit will be passed for the November month subscription fee only due to the sim card used after you have called in to cancel, prepaid migration can only be done a day after the contract expired, then a full credit for the December month will be passed no usage on the sim card.
The credit will reflect and the refund will be requested this will take 5 working days from the date the credit reflect once reflect we will request the refund for you.
Kind Regards,
Alice van der Merwe
***