SB
SHANNON B
1 reviews | Active since Mar 2009
17 Nov 2015, 16:06
Cancelled Contract - Keeps clocking up money
Almost two years ago I cancelled my MTN account due to incorrect billing.<br> Hand delivered letter to the East London Corporate branch.<br> Almost a year and a half later I get advised that I owe almost R10000.00 for my contract.<br> I advised that I cancelled and do not have one.<br> They have now put a mark against my credit. I have contacted them and advised the details.<br> They can check the contract that there has been zero usage on the sim cards since that date.<br> However they refuse to clear and they constantly harass me for payment.<br> In my view they committing ***** and writing their own cheques with our money.<br> Clear my account MTN!!!!
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MTN South Africa's replyOfficial
18 Nov 2015, 18:49Hello shannonb,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your account was in areas and the last amount that was received was the R1500 that you paid to the incorrect account on 29-09-2014.
There was no notice as per the system to have the contract cancelled because after the term date the contract does not automatically cancel, you have to advise us of your intention about the contract otherwise it continues on a month to month basis.
Our records reference number: *** show that you were sent an email on 17 October 2014 12:14 PM advising you why the lines could not be migrated then.
Kindly note that the matter has been escalated to the legal department to revert to you with the current amount payable to settle your account.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your account was in areas and the last amount that was received was the R1500 that you paid to the incorrect account on 29-09-2014.
There was no notice as per the system to have the contract cancelled because after the term date the contract does not automatically cancel, you have to advise us of your intention about the contract otherwise it continues on a month to month basis.
Our records reference number: *** show that you were sent an email on 17 October 2014 12:14 PM advising you why the lines could not be migrated then.
Kindly note that the matter has been escalated to the legal department to revert to you with the current amount payable to settle your account.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply18 Nov 2015, 18:49
Official
Hello shannonb,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your account was in areas and the last amount that was received was the R1500 that you paid to the incorrect account on 29-09-2014.
There was no notice as per the system to have the contract cancelled because after the term date the contract does not automatically cancel, you have to advise us of your intention about the contract otherwise it continues on a month to month basis.
Our records reference number: *** show that you were sent an email on 17 October 2014 12:14 PM advising you why the lines could not be migrated then.
Kindly note that the matter has been escalated to the legal department to revert to you with the current amount payable to settle your account.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your account was in areas and the last amount that was received was the R1500 that you paid to the incorrect account on 29-09-2014.
There was no notice as per the system to have the contract cancelled because after the term date the contract does not automatically cancel, you have to advise us of your intention about the contract otherwise it continues on a month to month basis.
Our records reference number: *** show that you were sent an email on 17 October 2014 12:14 PM advising you why the lines could not be migrated then.
Kindly note that the matter has been escalated to the legal department to revert to you with the current amount payable to settle your account.
Kind Regards
Siphumezo
REQ:***