MG
Mpho G
1 reviews | Active since Feb 2016
24 Feb 2016, 09:31
Cancelled contract in Nov 2015 & STILL BILLED
I have been calling MTN since November 2015 to cancel a Data contract and I am still being BILLED.<br> The Manager seems to always be in a meeting and when promised answers at the end of the day that NEVER Happens. There is No where else to go if Managers are never available, and the Managers managers are not available to solve the issue then hopefully we can get a resolution now.<br> The ref numbers from my calls are 1) ***)***) ***1 ( missed a digit) 4)***)***<br> I want this contract CANCELLED and I want a REFUND for all the Money MTN has taken because they have not done their job properly.<br> <br>
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MTN South Africa's replyOfficial
25 Feb 2016, 23:33Hello IMPHOG,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply25 Feb 2016, 23:33
Official
Hello IMPHOG,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***