Cancelled Contract in 2017 . NOW THEY HAND ME OVER !!!!

I had an mtn contract, which i called into MTN contact center to cancel . The contract was apparently cancelled and number changed to prepaid .

Today, I open my Transunion Credit Record, to find that my score has dropped due to MTN placing my name and Identity Number on a legal status . (handed over for collections )

How can you hand me over for having a prepaid number and a fully paid up contract ?

I was told by a consultant Kabelo Brett Mosimanyane ( Complaints Analysts) that I should take his response on Hello Peter as confirmation that the contract was cancelled .

I called the contact centre again today - Spoke to Nondomiso - She cannot assist I called the Contract department , but the number is changed to prepaid to it will not put me through to a consultant . I called the Prepaid centre again, spoke to Charlotte, whom advised she does not have access and transferred me to The contracts department .

Spoke to Shahir - says the account has a legal status . he does not have a contact number for MTN legal . He cannot do anything except email the legal department Ref : ********** 97

I WANT A PAID UP LETTER AND I WANT THIS STATUS TO BE REMOVED FROM TRANSUNION AND MY CREDIT SCORE TO REFLECT THE WAY IT WAS .