AN
Alex N
1 reviews | Active since Oct 2011
03 May 2017, 21:33
Cancelled Contract Continued Debiting
<p>Data 2GB Contract expired 2014 and subsequently cancelled. Contract value was R149 per month and capped at 2GB. MTN have commenced debiting random and unexplained amounts since January 2017. March and April amounts exceeding R4000!!! </p> <p>Contacted MTN to resolve with no success. </p>
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Replies (2)
MTN South Africa's replyOfficial
03 May 2017, 23:27Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the account number or your Id number in order for us to be in a position to investigate and resolve your problem accordingly.
kinds regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,
MTN South Africa's reply03 May 2017, 23:27
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the account number or your Id number in order for us to be in a position to investigate and resolve your problem accordingly.
kinds regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,
AN
Alex N's updateReviewer Update
04 May 2017, 18:31Hi Mike,
Please contact me telephonically. I will provide my details to you then.
********** 439
AN
Alex N's update04 May 2017, 18:31
Reviewer Update
Hi Mike,
Please contact me telephonically. I will provide my details to you then.
********** 439