FR
Francois R
1 reviews | Active since Mar 2009
29 Feb 2016, 13:17
Cancelled contract, but still getting billed
I phoned on the 27th of Januray to cancel a contract with MTN, but have noticed that they are still billing me for it. I phoned in and the operator confirmed that the previous request for cancellation is there, but that it wasn't done.<br> <br> Please cancel this contract and credit me with the amounts you billed incorrectly.
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MTN South Africa's replyOfficial
29 Feb 2016, 15:42Hello froux,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a request for late cancellation was escalated today by our cancellation department, kindly allow a turnaround time of 3-7 workind days for the matter to be resolved reference number REF ***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a request for late cancellation was escalated today by our cancellation department, kindly allow a turnaround time of 3-7 workind days for the matter to be resolved reference number REF ***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
MTN South Africa's reply29 Feb 2016, 15:42
Official
Hello froux,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a request for late cancellation was escalated today by our cancellation department, kindly allow a turnaround time of 3-7 workind days for the matter to be resolved reference number REF ***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a request for late cancellation was escalated today by our cancellation department, kindly allow a turnaround time of 3-7 workind days for the matter to be resolved reference number REF ***
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo