RX
Ronald X

1 reviews | Active since Mar 2016

02 Mar 2016, 09:51

Cancelled Contract but still existing

I took a contract with MTN 2 years ago. The contract expired in December 2015. I called as early as October 2015,I was then told to call in November 2015 of which I did. I even confirm with call center lady the last payment. Yesterday the debit order went through and I called MTN yesterday they confirm that the contract was not cancelled. I spoke to my bank to reverse the amount as I did what I needed to do with this contract.I want to warn MTN customers that when you want to leave MTN, they will do their ******* tricks to keep you. Although they have sent their air time, to me I do not have a contract with them as it was cancelled in December 2015. I am not going to pay them. The contract number is ***

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Mar 2016, 12:47
Official
Hello ronald1#,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please take note that the contract for cell *** has been cancelled and the number converted already to prepaid. As per our telephonic conversation the matter has been resolved.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Kind Regards,
Zukiswa
REQ:***