1 reviews | Active since Apr 2016
Cancelled contract billing
<p>I cancelled my contract with mtn end pf march 2017 but they continue billing my account regardless the countless calls to fix this issue.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the amount of R924.36 that was deducted on the 31/05/2017 is for the invoice dated 21/04/2017 which was your last amount since your number is no longer on contract.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the amount of R924.36 that was deducted on the 31/05/2017 is for the invoice dated 21/04/2017 which was your last amount since your number is no longer on contract.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Hi Mike, im well aware of the dates, hence I logged this complaint. The issue is explicitly specified for the contract to be terminated at a given date...and for it to be converted to prepaid. I emphasized numerous occasions that I Will not pay for any charges incurred after that. The fact is mtn didnt cancel the contract on time therefore I will not be held liable for any costs due to someone's negligence.
Hi Mike, im well aware of the dates, hence I logged this complaint. The issue is explicitly specified for the contract to be terminated at a given date...and for it to be converted to prepaid. I emphasized numerous occasions that I Will not pay for any charges incurred after that. The fact is mtn didnt cancel the contract on time therefore I will not be held liable for any costs due to someone's negligence.