SG
Shirley G
1 reviews | Active since Mar 2015
17 Mar 2015, 10:11
Cancelled contract and am still being billed
I have settled my 2 contracts with MTN in January 2015. I had sent an e-mail to Retentions for confirmation that my contract had been cancelled. MTN have, in the meantime, NOT responded to my e-mails (7 of them so far) and ARE STILL BILLING me for my cancelled contracts. How does one actually get MTN to show any customer care - everything is electronically generated with NO HUMAN intervention. MTN - please do not send me another reference number and promise you will get back to me in 3 days time! My e-mail dates with these promises: 2/03
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MTN South Africa's replyOfficial
23 Mar 2015, 15:09Hello SHIRLEYLEIGHMACG,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the the contracts are still within contract, the contract term date for both contracts is 2015-09-07 and 2015-07-02, if you wish to cancel the contracts there will be early termination fees incurred. This has been escalated to the cancellation team for the termination fees to be quoted.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the the contracts are still within contract, the contract term date for both contracts is 2015-09-07 and 2015-07-02, if you wish to cancel the contracts there will be early termination fees incurred. This has been escalated to the cancellation team for the termination fees to be quoted.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply23 Mar 2015, 15:09
Official
Hello SHIRLEYLEIGHMACG,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the the contracts are still within contract, the contract term date for both contracts is 2015-09-07 and 2015-07-02, if you wish to cancel the contracts there will be early termination fees incurred. This has been escalated to the cancellation team for the termination fees to be quoted.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the the contracts are still within contract, the contract term date for both contracts is 2015-09-07 and 2015-07-02, if you wish to cancel the contracts there will be early termination fees incurred. This has been escalated to the cancellation team for the termination fees to be quoted.
Thank you
Wenzile Masina
REQ:***