aB
alicia B
1 reviews | Active since May 2011
30 Mar 2016, 11:48
CANCELLED CONTRACT
January around the 21st I gave MTN's call centre a call, to cancel my contract. The lady informed me that I was due for an upgrade but I can cancel my contract as it was at the end of its 24 months. I then asked to cancel the contract, and she explained that in the following few days my cell number then will go over to pre-paid which I said was fine because I want to keep my number. It is March my contract still have not been cancelled and MTN still bills me every month. This is unacceptable,. I want my contract cancelled with immediate effect.
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MTN South Africa's replyOfficial
31 Mar 2016, 11:10Hello alicia1234,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our telephonic conversation, please be advised that cell number 083*****54 has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once Activation is successful, an SMS Notification will be sent.
Trust that the above is all in order.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our telephonic conversation, please be advised that cell number 083*****54 has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once Activation is successful, an SMS Notification will be sent.
Trust that the above is all in order.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply31 Mar 2016, 11:10
Official
Hello alicia1234,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our telephonic conversation, please be advised that cell number 083*****54 has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once Activation is successful, an SMS Notification will be sent.
Trust that the above is all in order.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
As per our telephonic conversation, please be advised that cell number 083*****54 has been migrated to MTN Prepaid. Please allow 2 to 24 hours for activation. Once Activation is successful, an SMS Notification will be sent.
Trust that the above is all in order.
Kind Regards,
Zukiswa
REQ:***
Best regards,