fR
faisel R
1 reviews | Active since Jan 2011
13 Apr 2015, 13:14
Cancelled Contract
I have requested the contract not to be renewed after the contract expired and requested the sim card to made a prepaid. Renewed contract without consent and wants a cancellation fee for 2 years. I have emails to proof request was to terminated contract and to make prepaid. Cannot get through the call centre
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Apr 2015, 09:23Hello fazrig,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number ending in 591 has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number ending in 591 has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply24 Apr 2015, 09:23
Official
Hello fazrig,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number ending in 591 has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number ending in 591 has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,