1 reviews | Active since Jan 2014
CANCELLED CONTRACT
My contract termination date was on the 22/02/2016,i called MTN on the 25/02/2016 to migrate from Contract to Prepaid i was given Ref nu:***5 and an E-mail was send to me to inform me about the cancellation.I have called MtN several times to check if my Contract was migrated and i got no joy,till the 12/03/2016 when i received my monthly free sms,R200 airtime and data bundles.i have send an E-mail on moday the 14/03/2016 to MTN to querythis,again i was send an E-mail this time saying my contract has been migrated an sms will follow to confirm this.Today is the 16/03/2016 but still no SMS from Mtn.<br> My Question to MTN is who will be responsible to pay the bill at the end of March as i was told when i cancelled my conntract that i am not going to pay anything.I have been send this E-mail from monday to date to MTN to enquire but with no luck.Please can someone from Mtn give me an answer
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that the number *** have been migrated to prepaid as per you requested and a query have been logged for a credit to be passed for late cancellation to write off the bill of invoice dated 11 march.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that the number *** have been migrated to prepaid as per you requested and a query have been logged for a credit to be passed for late cancellation to write off the bill of invoice dated 11 march.
warm regards
mike
REQ:***
Best regards,