DS
Dikankatla S
1 reviews | Active since Jan 2016
19 Jan 2016, 20:31
Cancelled contract
Last year I cancelled my MTN contract (account number A***) to my surprise the person who was supposed to cancel my data contract actually upgraded the packed. Now every month MTN deducts R599 per month from my account. I spoke with one the consultants (Martha Mokgothu) via email and I even submitted all the necessary documents she requested. She also highlighted that this was referred to their ***** department (ref number : ***). I went back and requested updates on the matter and it seems as if their consultant Martha Mokgothu has lost all my records regarding the investigation. <br> <br> The case apparently has been reopened and documents have been resubmitted to their ***** department (ref number: REQ:***.<br> <br> Why does it have to take this long to resolve a simple matter like this? Why cant MTN use their recordings to check if indeed I closed the account or upgraded the account. Why record our conversation if you cant the tapes? <br>
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MTN South Africa's replyOfficial
20 Jan 2016, 12:54Hello Dika,
We are truly sorry for the inconvenience caused.
Kindly note that our ***** Department needs to view documents that were submitted at the store or through our Sales team to ensure that the matter is **********. The investigation is then handed over to the SAPS to investigate further.
Our ***** Department then corrects your account and ensures that the matter is closed off completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
Kindly note that our ***** Department needs to view documents that were submitted at the store or through our Sales team to ensure that the matter is **********. The investigation is then handed over to the SAPS to investigate further.
Our ***** Department then corrects your account and ensures that the matter is closed off completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply20 Jan 2016, 12:54
Official
Hello Dika,
We are truly sorry for the inconvenience caused.
Kindly note that our ***** Department needs to view documents that were submitted at the store or through our Sales team to ensure that the matter is **********. The investigation is then handed over to the SAPS to investigate further.
Our ***** Department then corrects your account and ensures that the matter is closed off completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
Kindly note that our ***** Department needs to view documents that were submitted at the store or through our Sales team to ensure that the matter is **********. The investigation is then handed over to the SAPS to investigate further.
Our ***** Department then corrects your account and ensures that the matter is closed off completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,