Cancelled contract
I cancelled my contract with MTN on 30 December 2017 and received a reply that the "contract on the cell number ********** 668 will be expiring on the 2018-01-31". However, it still has not expired. When I phone MTN, they tell me that the contract has expired, but I still have airtime on the number.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contract expire date was due 2018-01-25, prepaid migration can only be done a day after the contract expired.
The contract is cancelled and number converted to prepaid. The last invoice generated to the account was for the January 2018 invoice this invoice subscription charge is valid.
The cell number is on prepaid function on the back end system (network) as well.
Subscriber Type Prepaid -
subscriber Status Active -
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contract expire date was due 2018-01-25, prepaid migration can only be done a day after the contract expired.
The contract is cancelled and number converted to prepaid. The last invoice generated to the account was for the January 2018 invoice this invoice subscription charge is valid.
The cell number is on prepaid function on the back end system (network) as well.
Subscriber Type Prepaid -
subscriber Status Active -
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contract expire date was due 2018-01-25, prepaid migration can only be done a day after the contract expired.
The contract is cancelled and number converted to prepaid. The last invoice generated to the account was for the January 2018 invoice this invoice subscription charge is valid.
The cell number is on prepaid function on the back end system (network) as well.
Subscriber Type Prepaid -
subscriber Status Active -
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contract expire date was due 2018-01-25, prepaid migration can only be done a day after the contract expired.
The contract is cancelled and number converted to prepaid. The last invoice generated to the account was for the January 2018 invoice this invoice subscription charge is valid.
The cell number is on prepaid function on the back end system (network) as well.
Subscriber Type Prepaid -
subscriber Status Active -
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contract expire date was due 2018-01-25, prepaid migration can only be done a day after the contract expired.
The contract is cancelled and number converted to prepaid. The last invoice generated to the account was for the January 2018 invoice this invoice subscription charge is valid.
The cell number is on prepaid function on the back end system (network) as well.
Subscriber Type Prepaid -
subscriber Status Active -
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the contract expire date was due 2018-01-25, prepaid migration can only be done a day after the contract expired.
The contract is cancelled and number converted to prepaid. The last invoice generated to the account was for the January 2018 invoice this invoice subscription charge is valid.
The cell number is on prepaid function on the back end system (network) as well.
Subscriber Type Prepaid -
subscriber Status Active -
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,