KC
KEVIN C
1 reviews | Active since Dec 2012
07 Sept 2015, 07:32
CANCELLED CONTRACT
MTN staff member Shoneez Adams cancelled my 2 year contract with no authority. My account is paid by debit order. MTN do not respond to emails sent to [Email Removed] or answers any calls to 809.<br> *** is my number as you have cancelled my 2 year contract can I now cancel my stop order and take a VODACOM contract .
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Replies (1)
MTN South Africa's replyOfficial
07 Sept 2015, 15:31Hello kevin078,
We are truly sorry for any inconvenience caused.
We have made contact with Shoneez and she confirmed that the cancellation request came from Foschini Retail Group in a large deactivation request.
She has now escalated the matter directly to the management team within her department and she is awaiting feedback on the matter. We have requested her to make contact with you as soon as the matter is resolved.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have made contact with Shoneez and she confirmed that the cancellation request came from Foschini Retail Group in a large deactivation request.
She has now escalated the matter directly to the management team within her department and she is awaiting feedback on the matter. We have requested her to make contact with you as soon as the matter is resolved.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply07 Sept 2015, 15:31
Official
Hello kevin078,
We are truly sorry for any inconvenience caused.
We have made contact with Shoneez and she confirmed that the cancellation request came from Foschini Retail Group in a large deactivation request.
She has now escalated the matter directly to the management team within her department and she is awaiting feedback on the matter. We have requested her to make contact with you as soon as the matter is resolved.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We have made contact with Shoneez and she confirmed that the cancellation request came from Foschini Retail Group in a large deactivation request.
She has now escalated the matter directly to the management team within her department and she is awaiting feedback on the matter. We have requested her to make contact with you as soon as the matter is resolved.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***