Cancelled Contract

Hi<br> <br> My contract was upgraded in April 2015, however 2 months later it was migrated to Prepaid withour my instruction and communication with me. The reason for migration is not known as the contract was 2 months old. I have reported the matter to Southgate over two weeks ago where my contract was upgraded. I also called Customer Service 808 and was promised that the matter will be attended to by retention department. To date , there has not been any progress and i'm siting with a phone in which i need to keep on loading airtime while i recently signed a contract. I knew that the matter will be pciked-up my MTN later and decided to report it to be fixed as i need a contract phone. I only became aware of this when i was looking for July invoice. This is what i get from MTN for loyalty for all the years.