NM
NEO M
1 reviews | Active since Oct 2015
04 Apr 2016, 12:33
CANCELLED CONTRACT ***
i ordered a contract phone online and when i received it the device was not in good working condition , and it was taken back to MTN , It took +- a month to get any feedback and the contract was then cancelled after 2 debit orders . I was promised that they will refund the debit orders . It was in January and two months later i still haven't received the funds and no one is willing to assist . I managed to contact my branch to reverse one month debit and still haven't received for the first month .<br> <br> the cancellation reference is ***
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MTN South Africa's replyOfficial
05 Apr 2016, 19:24Hello neomolapisi,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Your account was credited with R727.01 on 2016-01-28, the debit order of R349.00 was returned unpaid on 2016-02-25 and you were charged R11.40 admin fee for the returned debit order. The amount due to you is R366.61, we have requested for this amount to be refunded to your bank account, reference number: *** please allow +/-5 working days for this to be resolved.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Your account was credited with R727.01 on 2016-01-28, the debit order of R349.00 was returned unpaid on 2016-02-25 and you were charged R11.40 admin fee for the returned debit order. The amount due to you is R366.61, we have requested for this amount to be refunded to your bank account, reference number: *** please allow +/-5 working days for this to be resolved.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply05 Apr 2016, 19:24
Official
Hello neomolapisi,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Your account was credited with R727.01 on 2016-01-28, the debit order of R349.00 was returned unpaid on 2016-02-25 and you were charged R11.40 admin fee for the returned debit order. The amount due to you is R366.61, we have requested for this amount to be refunded to your bank account, reference number: *** please allow +/-5 working days for this to be resolved.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Your account was credited with R727.01 on 2016-01-28, the debit order of R349.00 was returned unpaid on 2016-02-25 and you were charged R11.40 admin fee for the returned debit order. The amount due to you is R366.61, we have requested for this amount to be refunded to your bank account, reference number: *** please allow +/-5 working days for this to be resolved.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***