SVDM
SHARON VAN DER MERWE
1 reviews | Active since Apr 2015
25 Aug 2015, 06:46
CANCELLED ACCOUNT IN APRIL - STILL BEING BILLED
We moved to Eastern Cape,& have no MTN coverage - so cancelled account ON 21 APRIL - REF *** & ***,we followed up on 28th April,4th May telephonically.We then went to MTN shop in Grahamstown,25TH JUNE ,REQUEST TO CANCEL - *** - NOTHING.AGAIN - 10TH JULY - USD***,AND YET AGAIN ON 18TH AUGUST -NO LUCK.WE ARE NOW GOING TO LAY A CHARGE OF THEFT AGAINST MTN FOR *****ING OUR MONEY SINCE JUNE!!!
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MTN South Africa's replyOfficial
26 Aug 2015, 06:47Hello sharon60,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the contracts have been migrated to PAYG accordingly, however no credits are due, as there is usage on the lines up until the last bill.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the contracts have been migrated to PAYG accordingly, however no credits are due, as there is usage on the lines up until the last bill.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply26 Aug 2015, 06:47
Official
Hello sharon60,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the contracts have been migrated to PAYG accordingly, however no credits are due, as there is usage on the lines up until the last bill.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the contracts have been migrated to PAYG accordingly, however no credits are due, as there is usage on the lines up until the last bill.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***