SK
Steyn K
1 reviews | Active since May 2015
29 May 2015, 12:32
Cancelled 5 months ago & still debiting
I am utterly outraged at MTN's lack of ability to follow up with and give feedback to their clients. I was in the Cresta Mtn store on 5 January 2015 to cancel my contract and filled out a cancellation letter which I was advised would be sent off to the retentions department. After much back and forth between myself, sales consultant Bongani and the call centre who are experts at \passing the buck""; which by my understanding and documentation;has come to an end FOUR MONTHS AGO."""
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MTN South Africa's replyOfficial
30 May 2015, 11:40Hello S.Kriel,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly can you send the signed cancellation request to *** confirming that you requested the cancellation in January 2015.
The store needs to confirm to whom and on what date the cancellation request was submitted in order for the line to be cancelled and the account to be credited accordingly.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly can you send the signed cancellation request to *** confirming that you requested the cancellation in January 2015.
The store needs to confirm to whom and on what date the cancellation request was submitted in order for the line to be cancelled and the account to be credited accordingly.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply30 May 2015, 11:40
Official
Hello S.Kriel,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly can you send the signed cancellation request to *** confirming that you requested the cancellation in January 2015.
The store needs to confirm to whom and on what date the cancellation request was submitted in order for the line to be cancelled and the account to be credited accordingly.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Kindly can you send the signed cancellation request to *** confirming that you requested the cancellation in January 2015.
The store needs to confirm to whom and on what date the cancellation request was submitted in order for the line to be cancelled and the account to be credited accordingly.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***