Cancellations Dept. systems ALWAYS DOWN!!

Hi,<br> I have called into MTN call center 3 times already wanting to cancel my contract... the 2nd time I called (2 April) a lady by the name of Nteboheng answered and advised that the Contracts system is still down & that apparently they are only make outbound calls & that they will call me by the end of the 2nd April... i then told her because she assured me that they will call me that day, that if I had heard nothing from them by the end of that day that I would call in again & lay a complaint... she then told me \even if you call & lay a complaint