AR
Anclaydia R

1 reviews | Active since Jul 2015

30 Jul 2015, 11:31

Cancellation Since March,Still billed until August

They finally cancelled both accounts that we have been trying to cancel since March and it is almost August, should have thought of Hello Peter sooner! haha. :)<br> <br> Michelle from MTN was so nice, apologized for the terrible service and the delay. She called asking for the email correspondence our company had with MTN from March and will also logged a billing enquiry for the late cancellation.<br> <br> I am just happy that the accounts are finally cancelled. <br> Thank you so much MTN and Hello Peter.

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Aug 2015, 11:23
Official
Hello Anclaydia,

Once again we are sorry for any inconvenience you've experienced.

Thank you for taking out some time to compliment Michelle. We will forward the compliment accordingly.

Regards
Tim
MTN Complaints Management Team: REQ:***