1 reviews | Active since Aug 2015
Cancellation Request with no penalties or notice!
On the 07/01/16 I signed a WIFI contract,i was told i would get 2Gigs and 2Gigs midnite express. I was given the modem and contract summary as everything was fine and i could use it anytime. I got home and i used my wifi that night. The following day i got a call frm Charity telling me dat i used R356 of which i was gonna be liable because they somehow \FORGOT"to tell me at the store that my data will only kick on a specific date unknown to me and them at the time. She then told me to stop using the modem as she will check my data date and call me back. I started panicking on Monday 11t when i decided to call the call centre and advised them that im paying for a device that im not using while they r sorting their issue"
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that the R349.43 was credited back into your MTN account on the 19-01-2016, so you only paid for the contract not for the internet usage as it has been credited back.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Nompumelelo
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that the R349.43 was credited back into your MTN account on the 19-01-2016, so you only paid for the contract not for the internet usage as it has been credited back.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Nompumelelo