Cancellation request has not been attended to in 4 weeks of time

Hi to everyone, My experience with MTN and the companies the work with, has been anything but satisfying.

An external company contacted me regarding an upgrade on my current MTN contract on 23 July 2020. I agreed to the upgrade, but cancelled it the very next day by calling the 135 MTN line.

The could not assist me, because an outside company did the upgrade. I was referred to the particular company. They assisted me and a reference number was issued, with a promise that the upgrade will be cancelled within 14 days.

I followed up on 4 August 2020, because the cancellation has not been finalized yet. I got another reference number and a promise that the cancellation will go through within the next 48 hours.

Still nothing has happened by 12 August, so I followed up again. I got another reference number and a response saying that the request has been passed on to MTN Cancellations Department and they will notify me once the cancellation has been finalized.

On 17 August I followed up again, with more promises made.

Today is 20 August and I am still waiting for the cancellation to be finalized.

I am totally disappointed in the service of MTN and the way I have been treated.

If I had to recommend MTN on a scale of 1 - 10, I would give them a minus(-)10 and never recommend anyone to use MTN as a service provider.