Cancellation Request

Kindly assist, I've requested my contract, which expired in October 2017, to be migrated to Prepaid, which was requested a month prior to Contract End date.

I sent another request two weeks before the contract expires. After a week or so, I get an email from MTN stating that my contract has been renewed to a 24 month SIM only deal, which I didn't request or authorize.

Then I logged a dispute with MTN with no luck, via email, MTN website, facebook and twitter, of which then the Retentions department respond to my second Cancellation Request, stating that the contract has already been renewed.

I've then requested this to be escalated to the Sales/Upgrades department, as I've never requested a renewal, and I wouldn't have a problem if the contract continued on a month-to-month basis, whilst waiting for response from Cancellation department, than the contract be extended further.

At least with month-to-month, you can decided to renew or cancel the contract at any time without any penalties.

I request MTN to reverse the renewal/upgrade, and the number migrated to Prepaid.

Regards, Thato G