NM
Nonhlanhla M
1 reviews | Active since Feb 2015
18 Aug 2015, 15:13
cancellation request
I had a contract phone from MTN, after 2years the contract ended but MTN still continued to send me airtime and billing me. i then went to MTN so that this can be sorted out and cancelled, i was helped by Dineo Barei at MTN westgate shopping centre on the 13/08/2015 but this has not been resolved even after i went to the branch they still deduct money from my account and send me airtime
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MTN South Africa's replyOfficial
09 Sept 2015, 07:43Hello Noni.m,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on our system, the number I picked up under your name is ***, however if you are referring to that number it has already been cancelled.
If you would like to enquire more about it feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on our system, the number I picked up under your name is ***, however if you are referring to that number it has already been cancelled.
If you would like to enquire more about it feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Best regards,
MTN South Africa's reply09 Sept 2015, 07:43
Official
Hello Noni.m,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on our system, the number I picked up under your name is ***, however if you are referring to that number it has already been cancelled.
If you would like to enquire more about it feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on our system, the number I picked up under your name is ***, however if you are referring to that number it has already been cancelled.
If you would like to enquire more about it feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Best regards,