Cancellation Quote outrages

<p>My first request to MTN for an early cancellation quote was sent 5 Oct. As they do not have a number for the retention department (which is hilarious since they are a Telecom company) my only option was to send an email. Each time you send an email to their retention department there is a 48hour turnaround time. </p> <p> </p> <p>So upon getting the cancellation quote I immediately noticed the amount was completely outrages. The formula they use is below. I was quoted R18140 for the full device cost. At the time of taking out the contract the device was worth R13500 (I have 3 different articles at the time quoting this price).</p> <p> </p> <p>After back and forth (everytime having to wait 48hours for a reply) I was informed that if I cannot proof the amount by sending the original contract with the amount on it, the quoted R18140 is correct and they would not look at the articles I sent through. I then requested the original contract (via the contact centre) and was informed that they cannot provide me with this. I have sent through the contract I have (which does not have an amount on it). No reply received.</p> <p> </p> <p>I just want to also mention that this is the first time I have written on Hello Peter and it is because I feel completely defeated and like there is no one I can speak to that can help me. Is this something i can take up with the CPA or another authority? How is this TCF? Does MTN not care about their customers at all? I have been a customer for 10years. I am ending my relationship with MTN as soon as I can afford to </p> <p><br /> Apple I-phone 6S 64GB R18140.24 / 24 X 12 months remaining =R9070.12 (handset fee)<br /> Estimated unbilled balance R 1,884.69 +<br /> Current invoice R0.00 <br /> One month's subscription R789.00<br /> Estimated Early cancellation fee R11,743.81</p>